Support

My generation didn't complete, or I got an error

This can happen if the AI provider is temporarily busy, your photo couldn't be processed (for example, no face was clearly detected), or your connection dropped mid-request. You have not been charged at this point — Profile Photo and Business Portrait previews are free to generate. Try again with a clear, front-facing photo. If it keeps failing, email us with a screenshot of the error and we'll look into it.

I paid but can't download the high-res file

Contact us with the email address you used at checkout (or your Stripe receipt) and, if you have it, the order/session confirmation shown after payment. We can look up your payment and re-issue the download link. Nothing needs to be regenerated — the unwatermarked file is the exact result you already previewed.

I was charged twice, or the wrong amount

Email us with your Stripe receipt(s) and we'll investigate and refund any duplicate or incorrect charge.

How do I request a refund?

Because you see the exact, watermarked result before paying, purchases are generally final once the matching unwatermarked file has been made available — payment just removes the watermark from the file you already reviewed. That said, we will refund duplicate charges, failed downloads, or a corrupted file. See our Terms of Service for full details, and email us if something went wrong.

Can I get my photo removed from your systems?

In most cases there's nothing to remove — photos aren't stored after your result is delivered, and unlocked (paid) files are deleted a few hours after checkout. If you'd still like to confirm this or have a data question, see our Privacy Policy or email us directly.

My question isn't listed here

Just email us — a real person reads every message.